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Why is there a “no supplier” folder in my Procore documents?

Explains why an unassigned “no supplier” folder appears when a document cannot be matched to a company in Procore.

If your Procore integration sorts documents by supplier, Breadcrumb puts each record into a folder named after the supplier (subcontractor company) it belongs to. When a record is not linked to a supplier, it goes into a folder called No Supplier instead.

This is expected for some records, such as visitor inductions. If you see subcontractor workers' records in there, it usually means something needs fixing in your setup.

Why records end up in No Supplier

The person did not select a supplier

Breadcrumb files records under the supplier a person selects when they check in or complete their site induction. If they are not asked to select one, or they skip it, their records go to No Supplier.

This is the most common reason, and it is normal for visitors, delivery drivers and anyone else who does not work for a supplier on your site.

The supplier is not matched to a Procore company

Breadcrumb matches suppliers to Procore companies by ABN. If the supplier in Breadcrumb has no ABN, a different ABN, or there is more than one matching company in Procore, Breadcrumb cannot work out which Procore company the record belongs to.

How to fix it

Ask workers to select their supplier

In your site settings, check the visitor information for each worker type. Set the Supplier field to Mandatory (Site Suppliers only) so workers must pick their company from the suppliers on your site.

Leave this optional for true visitors. Their records are meant to sit in No Supplier.

Check the supplier is linked to Procore

  1. Make sure the supplier in Breadcrumb has an ABN.
  2. Check the company in Procore has the same ABN.
  3. Check the company is added to the project's Directory in Procore.
  4. Check there is only one company with that ABN in your Procore Company Directory.

When a supplier is linked, the Procore logo shows next to it in Breadcrumb.

Add new suppliers in Procore first

If a supplier is not in Breadcrumb yet, add them in Procore rather than creating them manually in Breadcrumb. They will sync across automatically, already linked. Creating them in both places is the most common cause of duplicates.

Check how your documents are grouped

The No Supplier folder only appears when your documents are grouped by supplier. To check your setting:

  1. On web, select your name in the top right, then select Integrations.
  2. Open the Procore Integration tab and scroll to Export Documents.
  3. Check the Export Folder Template setting.

You need to be a Company Host with Has All Permissions to see these settings. If you cannot access them, contact your Breadcrumb admin.

Documents are sent to Procore overnight, so changes to suppliers or settings show up after the next sync.

Still seeing workers in No Supplier?

If the supplier field is mandatory, the ABNs match and there are no duplicates, contact Breadcrumb Support on 1300 127 323. Let us know the site, the supplier and an example worker so we can check the link.