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Why are my employees showing as visitors in the Procore site diary?

Troubleshooting a sync issue where employee check-ins are miscategorized as visitors in Procore.

Breadcrumb sends check-ins to the Procore Daily Log (site diary) as Timecards, Manpower Log entries or Visitor Log entries. If your own employees are landing in the Visitor Log, Breadcrumb could not confirm they are employees.

Selecting Employee when checking in is not enough on its own. Breadcrumb decides where each check-in goes using the person's details in Procore and your integration settings.

How Breadcrumb decides where a check-in goes

  • Timecard: the person is set up in Procore as an employee of your company, and their mobile number matches Breadcrumb.
  • Manpower Log: the person selected a supplier at check-in, and that supplier is in the Procore project's Directory with an ABN.
  • Visitor Log: neither of the above. Breadcrumb cannot match them to your company or a supplier.

Check the person's details in Procore

Open the person's profile in your Procore Company Directory and check:

  1. Is an Employee of [your company name] is ticked.
  2. Their mobile phone is filled in, including the country code.
  3. The mobile number is exactly the same as the one on their Breadcrumb profile.

The mobile number is how Breadcrumb links the person in Breadcrumb to the person in Procore. A mismatch is the most common reason a single employee lands in the wrong log while the rest of the team syncs correctly.

You need Admin permissions in Procore to edit these details. If you do not have them, ask your Procore administrator.

Check your integration settings

  1. On web, select your name in the top right, then select Integrations.
  2. Open the Procore Integration tab and scroll to Export Checkins As.
  3. Check Timecard is set to Employees Only. If it is set to Disabled, employee check-ins cannot go to Timecards.
  4. Check the Visitor Log setting. If it is set to Everyone, employees will also show in the Visitor Log. Choose Everyone Except Employees or Everyone Except Subcontractors and Employees to keep them out.

You need to be a Company Host with Has All Permissions to see these settings. If you cannot access them, contact your Breadcrumb admin.

If you do not use Timecards

With Timecards switched off, employees only reach the Manpower Log if they select a supplier when they check in, such as your own company. Otherwise they go to the Visitor Log.

When changes take effect

Fixes apply to new check-ins after the next sync. Check-ins that have already synced to Procore will not move to a different log.

If employees are still showing as visitors after you have checked the above, contact Breadcrumb Support on 1300 127 323. Let us know the site, the person's name and the date they checked in.