How do I change my mobile number?

Your Breadcrumb account is linked to your mobile number, which is how you log in. If you get a new number, our support team can move your account across so you keep your inductions and site history.

Don't log in with your new number first. Logging in with a new number creates a brand new, empty account, and that can stop us moving your existing account onto it. Contact us before you use the new number in the app.

Change your mobile number

1. Contact our support team on 1300 127 323 or at support@breadcrumb.co.
2. Tell us your name, your old mobile number and your new mobile number.
3. We'll check it's really you. Usually we send a code to your old number and ask you to confirm it from your new number. If you no longer have your old phone, we'll talk you through another way to confirm.
4. Once confirmed, we'll update your account to the new number.

You can then log in to the Breadcrumb app with your new number as normal.

Good to know

• Already logged in with your new number? Contact us anyway and let us know. Tell us both numbers so we can work out the best way to sort out your accounts.
• Handing back a work phone? If you're leaving a job and returning a company phone, delete your Breadcrumb account on that phone first. Otherwise the next person to use the phone won't be able to set up their own account. If you'll keep working on Breadcrumb sites with a different number, contact us to move your account instead.
• Other profile details: You can update your name, email and other details yourself from your profile in the app.